Pre-sales Technical Service
- Product Selection：Recommend suitable specifications and precision grades based on customer application scenarios (e.g., CNC machine tool matching, precision inspection, welding production) and product parameters (e.g., flatness of cast iron surface plates, rigidity of machine tool castings, load capacity of welding platforms);
- Scheme Planning：Offer installation dimension planning (e.g., layout of mounting holes for marble platforms, adaptation of welding platforms to production lines) and material selection suggestions (e.g., HT300 cast iron vs high-strength steel plates), with 3D diagrams for better understanding;
- Cost Calculation：Provide transparent cost estimation and quotation details based on customization needs (e.g., structural complexity of special-shaped aluminum castings, size of welding platforms) to avoid post-budget deviations.
In-sales Process Tracking
- Progress Feedback：Send weekly production progress reports with on-site photos/videos (e.g., casting process of machine tool castings, precision machining of welding platforms), and proactively confirm key nodes (e.g., material testing, precision calibration);
- Process Communication：For complex customization needs (e.g., precision grinding of marble V-blocks, thin-wall forming of aluminum castings), arrange the technical team to communicate with customers, answer processing technical questions, and provide process optimization suggestions;
- Parameter Adjustment：If product parameters need to be adjusted (e.g., specifications of positioning holes for welding platforms, depth of T-slots for cast iron surface plates), provide feasible solutions and adjustment cycles within 24 hours to ensure no impact on the overall delivery schedule.
After-sales Guarantee Service
- Installation Guidance：Provide illustrated installation manuals (including level calibration of marble platforms, assembly steps of welding platform fixtures) and support remote video guidance; for complex equipment (e.g., assembly of large machine tool castings), engineers can be arranged to provide on-site debugging assistance to ensure installation accuracy;
- Fault Response：Respond to technical inquiries and fault feedback within 24 hours, quickly locate the cause through "problem description + on-site photos/videos" (e.g., positioning hole deviation of welding platforms, anti-rust issues of cast iron surface plates), provide solutions within 48 hours, and coordinate spare parts in emergency situations to reduce production downtime;
- Maintenance & Calibration：Provide exclusive product maintenance manuals (e.g., anti-collision for marble products, anti-corrosion maintenance for aluminum castings) and regularly remind maintenance nodes; on-site precision calibration services (e.g., flatness re-inspection of cast iron surface plates, positioning accuracy calibration of welding platforms) are available to extend product service life.
