Demand Undertaking：Support customization based on drawings, samples or conceptual needs, and can undertake high-difficulty orders (e.g., special-shaped machine tool castings, extra-large marble platforms, thin-wall aluminum castings); the technical team intervenes in demand analysis in advance to avoid design irrationality risks;
Material Adaptation：Provide material selection and performance testing (e.g., mechanical properties, temperature resistance) according to product applications (e.g., cast iron parts for high-temperature environments, corrosion-resistant aluminum castings) to ensure customized products meet the requirements of use scenarios;
Small-batch Trial Production：For customized orders, small-batch trial production can be carried out first, and mass production will start after the customer confirms the sample (e.g., accuracy of welding platforms, appearance of aluminum castings) to reduce large-scale production risks.
Batch & Sample Orders
Sample Orders：Minimum order quantity (MOQ) is 1 piece, supporting customization of single samples (e.g., small cast iron surface plates, standard-size marble V-blocks), with fast delivery within 7-15 days to help customers verify product performance and adaptability;
Batch Orders：Provide tiered price discounts for long-term bulk procurement (e.g., annual orders for machine tool castings, bulk replenishment of welding platforms), ensure stable supply, and support batch delivery (arranged according to the customer's production plan);
Emergency Orders：Open an emergency order channel; for urgent needs (e.g., cast iron accessories for equipment maintenance, temporarily added welding platforms), give priority to production scheduling and shorten the delivery cycle to 70% of the regular cycle.
Long-term Strategic Cooperation
Exclusive Service：Assign exclusive account managers and technical teams to long-term cooperative customers, give priority to responding to needs (e.g., customization plan docking, after-sales problem handling), and provide product usage tracking and optimization suggestions;
Supply Chain Guarantee：Reserve inventory of core materials (e.g., high-quality cast iron, high-density marble) to ensure stable delivery of long-term orders and avoid production impacts from raw material fluctuations;
Collaborative R&D：Participate in the early R&D stage for customers' new product development (e.g., castings for new CNC machine tools, special welding platforms), provide process feasibility and cost control suggestions, and help customers' products launch quickly.
Cross-border Collaboration Support
Multilingual Communication：Equipped with a multilingual team (English, Russian, Spanish, etc.), which can handle technical document translation (e.g., product manuals, inspection reports) and real-time meeting communication to avoid language barriers;
Logistics & Customs Clearance：Coordinate global logistics resources (e.g., DHL, sea freight, railway transportation), select suitable transportation methods based on product characteristics (e.g., large machine tool castings, fragile marble products), and provide door-to-door services; assist in handling export certifications (e.g., CE, FDA) and customs clearance documents to ensure smooth entry of goods;
After-sales Across Borders：Support cross-border remote after-sales services (e.g., video-guided installation, online fault diagnosis), and arrange local cooperative service providers to provide on-site services for key overseas customers to solve the problem of slow cross-border after-sales response.
